Get in touch

We wouldn’t be here without our local community, so whether you want to find out more information on the work we do, make contact after being supported by us or make a donation, our team is on hand to help you.

Contact us today

  • Call us: 0800 587 4570

  • Write to us: North West Air Ambulance Charity, North Mersey Business Centre, Woodward Road, Knowsley, L33 7UY

  • Email:


Across all of North West Air Ambulance services and activities we aim to provide the highest possible quality service to those individuals and organisations interacting in any way with the organisation.

We welcome any feedback that you can provide on our service provision and fundraising activity as we aim to deliver high standards. If this is not happening please let us know.

Talk to a member of staff that you are in contact with or ask to speak to a manager within the organisation. If you have a problem, they will do their best to sort it out. If they are unable to deal with the matter, they’ll refer it to someone else who can.

We acknowledge that there may be occasions when things go wrong or you are dissatisfied with us and may wish to make an official complaint. We will take complaints seriously and learn from them in order that we can consistently improve the quality of our services and activities.

Please click here for a copy of our complaints procedure.

Our feedback procedure aims to provide a swift, effective and honest resolution and helps us to improve for our future work. To share your feedback please complete this form.

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