North West Air Ambulance Charity
North Mersey Business Centre
0800 587 4570
0151 547 7840
0151 547 7831
For press enquiries any time of the day, please call 07530 496277.
Across all of North West Air Ambulance services and activities we aim to provide the highest possible quality service to those individuals and organisations interacting in any way with the organisation.
We welcome any feedback that you can provide on our service provision and fundraising activity as we aim to deliver high standards. If this is not happening please let us know.
Talk to a member of staff that you are in contact with or ask to speak to a manager within the organisation. If you have a problem, they will do their best to sort it out. If they are unable to deal with the matter, they’ll refer it to someone else who can.
We acknowledge that there may be occasions when things go wrong or you are dissatisfied with us and may wish to make an official complaint. We will take complaints seriously and learn from them in order that we can consistently improve the quality of our services and activities.
Our complaints procedure aims to provide a swift, effective and honest resolution to your complaint and to guide improvements for our future work.
To share your feedback please email firstname.lastname@example.org